How We Help

Backup & disaster recovery, actually monitored.

A backup that nobody checks is just a file that might exist. We watch every backup job, every day, so a failure gets caught and fixed—not discovered during the emergency it was supposed to prevent.

The problem

Most backup failures are silent—until you need the backup.

Ransomware, a failed hard drive, an accidental deletion, a fire, a stolen laptop—the cause varies, but the outcome is the same: you need your data back, right now. The businesses that get hurt aren’t usually the ones without backups. They’re the ones whose backup had been quietly failing for weeks, and nobody was watching closely enough to notice.

Backup and disaster recovery alerts are one of the single most common things our team handles, day in and day out. That’s not a bad thing—it’s proof the monitoring is working the way it’s supposed to.

How Emerald handles it

Proactive monitoring, not a checkbox.

Daily SLA monitoring

Every client backup job is checked against its schedule automatically. A missed or failed job generates an alert the same day, not the same month.

Fixed before it's noticed

Most backup alerts get resolved by our team before the client ever has to think about it—that’s the whole point of monitoring it in the first place.

Real recovery, not just copies

We design backup plans around actually restoring—local speed for quick recovery, offsite or cloud protection for the worst-case scenario.

“I can always count on you to solve any computer issue I may have. Thank you for your prompt response whenever I have a problem. Your team is the best!” — Controller, business client
Common questions

Backup & disaster recovery FAQ.

What's the difference between a backup and a disaster recovery plan?

A backup is a copy of your data. A disaster recovery plan is the process for actually getting a failed server, workstation, or system back online using that copy, with a known timeline. A lot of businesses have the first without the second, and only find out during an actual emergency.

How do you know if a backup job fails?

We monitor every client backup job daily through automated SLA alerting. If a job fails, runs behind schedule, or doesn't complete, our team is alerted immediately and starts working the fix, often before the client ever notices.

Do you back up to the cloud, onsite, or both?

It depends on the environment. Most clients run a hybrid model: a fast local copy for quick recovery, plus an offsite or cloud copy for protection against fire, theft, ransomware, or a total site loss.

Not sure your backups would actually save you?

We’ll review what you have in place, no pressure, no jargon.

Get a Free Review