Dedicated vCIO

You’ll receive a dedicated vCIO, which is a virtual Chief Information Officer.  The role of the CIO is to bridge the gap from technology to business process.  We’ll provide this role to you to help make sure your technology decisions are in line with your business objective.

Technology summaries

Part of our continual technology alignments are to provide you with a current state-of-technology in your organization. These technology summaries don’t just look at hardware but cover software, IT processes, and your organization’s use of technology.

Design desk

The design desk provides resources to create, consult, design, and implement meaningful technology solutions in your organization.  This includes items such as installing a new next-gen firewall and migrating to cloud services such as Office365.

Budget planning

Our process of technology alignment helps by providing concrete timelines and budget numbers to ensure that your organization isn’t forced to make unexpected technology purchases. This continual look at the future ensures your accounting is never caught off-guard.

Business impact

We don’t speak to you as tech guys, but rather as business advisors.  You have enough to worry about with your own operations without having to decide on whether a workstation needs 8GB or 16GB of RAM. We take those questions and process them through our knowledge of your organization and make those decisions for you.

Dedicated network administrator

We set aside designated time slots for your organization to provide proactive auditing and assessment of network conditions, best-practice alignment, and prevention of future issues.  This network administration role is performed regularly on your systems to ensure maximum compliance and uptime.

Technology checklists

Our process is simple: ensure the pieces of technology are documented, assessed, and scoped for overall technology alignment and compliance.  We ensure every piece of technology you rely on has a plan for failure and an outline for performance in your organization.

Best practices

We use industry proven standards that will ensure your organization stays secure and remains competitive.  We determine what compliance policies you must adhere to based on your specific industry and we ensure that any other out-of-scope areas are fully covered under our own internal auditing process.

Centralized services review

Our network administrator goes through the entire application of our centralized services deployment to ensure all your machines have the latest patches, programs, security protection, and more. We guarantee that these will be applied in the correct time-frame allotted.

Remote management

We provide remote monitoring and management of your workstations, servers, routers, printers, and other network devices to ensure your IT network is always healthy and secure. Most IT support and management tasks are performed remotely, non-intrusively, and efficiently without interrupting your workflow.

Monitored backup

Comprehensive protection of operating systems, applications, configurations, settings, and data for Windows and Linux servers, workstations and laptops, and virtual environments. We ensure data is protected and recoverable.  Our platform also enables us to accurately monitor backup status in real-time, as well as perform on-demand actions such as disabling, enabling, creating, editing, deleting, starting, or canceling backup jobs.  Data recovery is available from physical machines, virtual machines, and the cloud.

Managed antivirus

You’ll receive effecting management and detection of continually evolving threats and malicious software attacks, including protection from spyware, spam, and phishing scams to ensure your IT network is secure. Our antivirus services include comprehensive monitoring and deployment of virus definitions and updates so you know your system is always protected.

Network monitoring

You’ll receive monitoring and control of critical items in your infrastructure through powerful monitors and scripts to ensure potential issues are identified and resolved before they can affect your network performance.

Patch management

You’ll receive identification and automatic updating of all software patches and hotfixes to all your devices, giving you the peace of mind that all patches are up-to-date and your system will continue running at optimal performance.

Documentation

Part of our process of efficiency is maintaining up-to-date documentation, diagrams, and service records on all aspects of your organization’s technology.  These documents are created and updated in a proactive manner, rather than spontaneously as problems arise. 

Asset management

Identification, tracking, auditing, and management of all workstations, servers, printers, routers, and mobile devices from acquisition through disposal to ensure your IT assets are in compliance with all licenses, have proper configurations, and can be tracked and located if needed. IT asset management also enables you to accurately plan and budget for future IT purchases.

Help desk support

When problems arise our team is ready to help. Whether large, system critical issues or small, user questions, our help desk team assists your staff to resolve any issues they face.  Our team can resolve most issues remotely but is also prepared to come on site when necessary.

On-site support

While most issues can be resolved remotely, our team is prepared  to travel to your office location (within 150 miles of Alachua, FL) to handle anything that needs to be resolved.  This can involve troubleshooting, installation, or device repair.

Problem isolation and resolution

Our skilled team can effectively isolate any technical issue and resolve that issue with a targeted resolution.  We don’t take an apathetic approach to problem solving (i.e. just opening up your firewall, turning off antivirus, or replacing a whole computer).  Instead we effectively determine the root cause and address that specifically.

How-to questions

Our help desk team answers more than just troubleshooting questions.  We also handle the simple how-to questions of how to operate software, systems, and other items that your staff uses daily.  This helps lift the overall operational efficiency by making your staff’s use of technology more purposeful.

Customer portal

Our easy-to-use ticketing system functions as a portal for your users to interact with our support team and for you to gain insight and control approval of tickets and support requests. The portal also offers integrated chat so your users can request support without having to interrupt their day.