You receive round-the-clock support for your wide range of computer needs.
You pay one fixed price per month for all the support, consulting, backups, protection, hosted email, and more.
Our team pass fingerprint based background checks and have been in the community for decades.
We've been in the community for years
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What we offer:
Performing maintenance on a car only when it smokes or makes a strange noise is a good way to ensure you’ll be buying a new car soon. Computers are no different. Our team performs constant monitoring and maintenance of your devices, including servers and workstations and performs the necessary tasks to lengthen the life of your systems.
We use our expertise to design policies and systems to ensure your organization maintains legal compliance as it pertains to records retention and privacy protections. We ensure your data stays compliant with standards such as HIPAA, HITECH, Sunshine Laws, CJIS, and more. We strive to cut down on the time and effort needed to retrieve records as well.
IT System Administration
At the core of any managed service provider is their ability to fix problems as they arise. Our company has
the physical equipment as well as all the software tools necessary to handle simple workstation issues, massive network failures, and everything in-between. Our staff are trained and/or accredited by organizations such as Cisco, Microsoft, CompTIA, LPI, and others.
They key to ensuring proper IT performance is to plan everything and then plan some more. Warranties
expire, software changes, and everything in computing seems to always be changing. The key to combat
unpredictable costs and unexpected downtime is to properly plan every move, thoroughly documenting any
Education & Training
Our services don’t end at fixing the nuts and bolts of your hardware. We provide the education and training
necessary to make your workforce more productive by using technology more efficiently. We offer written
materials, small-group instruction, video-teleconference lessons, or one-on-one training sessions to better equip your workforce.
Detailed Ticketing & Analytics
We use a robust, thorough ticketing and support management system that tracks exactly what kind of work we did and records all pertinent information for future use. We track warranties, hardware replacements, outages—everything. This takes the guess work out of what systems are being repaired most often to help facilitate informed IT capital decisions. You have full access to this documentation at any time.
Services by sector
Our team helps your government manage legal compliance such as public records laws, maintain a manageable IT budget, and help manage and integrate complex solutions and relationships with other government agencies.
Emerald Data Partners can function as your complete outsourced IT department, managing day-to-day operations, or offer an escalation solution to your existing IT department. We have the relationships and software to fit into exactly what you need.
We have experience with implementing and supporting educational technologies, including Microsoft, Google, SMART, Thin Clients, FSA, OpenDNS, eRate, and more. Emerald Data Partners utilizes sophisticated ticketing and helpdesk management systems that help you keep your tickets managed and budget under control. We even have a managed content-filtering system that can easily be implemented at your school and even on mobile devices, to make sure your pupils are protected from inappropriate internet content.
Emerald Data has a highly sophisticated, secure system that allows us to remotely update, troubleshoot, and monitor for trouble, any computer your business may own, even remote laptops. No longer does your staff have to spend time updating Windows updates, updating antivirus definitions, scanning folders, backing up data, or defragmenting hard drives. Our techs handle this remotely and only come on-site if problems arise that cannot be correctly remotely.